Frequently Asked Questions

Our standard processing time for personalized items is 5-7 business days. Complex custom requests or large bulk orders may take up to 10-14 business days. We always strive to get your Sassy items to you as quickly as possible!

Because our items are custom-made specifically for you, we cannot accept returns or exchanges on personalized merchandise unless there is a manufacturing defect or an error on our part during the customization process.

Yes! We offer professional custom embroidery. You can submit your business logo, custom artwork, or specific fonts. Please note that custom logos require a one-time digitizing fee to convert your image into an embroidery-ready file.

Our signature luggage straps are crafted from heavy-duty, high-quality webbing with secure, easy-to-use buckles. They are designed to withstand the rigors of international travel while keeping your bags securely closed and easily identifiable.

We utilize top-of-the-line laser technology to precisely engrave a variety of premium materials, including natural wood, acrylic, genuine leather, and select glass items. This process creates a permanent, elegant finish perfect for gifts.

While laser engraving uses a highly focused beam of light to mark the surface, sandblasting (especially on glass) carves deeper into the material using pressurized abrasives. Sandblasting provides a richer, deeper, and more tactile frosted look on our premium glassware.

Yes! Our engraved HydroJug bottles are permanent and will not wash off or peel like vinyl decals. However, we always recommend following the original manufacturer's care instructions for the bottle itself to ensure longevity of the insulation.